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Indian Railways - Ticket Refund Rules
Unused Tickets On Which No Reservation Has Been Made: If a ticket on which no reservation of a seat or berth has been made is presented for cancellation within three hours after the actual departure of the train for which the ticket is issued or for any ticket valid for the whole day, within three hours after the actual departure of the last train of the day for the destination station, refund of fare shall be made on every such ticket after deducting Rs. 20/- per passenger.
Unused tickets on which reservation has been made: Subject to the provision of these rules, if a ticket on which reservation of a seat or berth has been made, is presented for cancellation, refund of fare shall be made after deducting cancellation charge from the fare.
Unused Waiting Listed or RAC Tickets: No cancellation charges shall be payable if a wait-listed or RAC ticket is presented for cancellation up to Three hours, when the ticket is for a destination station up to 200 KM.
Refund on Partially Used Tickets: For partially used tickets where a passenger terminates his journey enroute, a ticket deposit receipt shall be issued by the station master and the ticket holder may apply for refund to the chief commercial manager (Refunds) of the concerned railway.
Refund Due To Late Running Of Trains: No cancellation charge shall be levied and full fare shall be refundable to all passengers holding Reserved, RAC, and Waitlisted tickets, if the journey is not undertaken due to late running of the train by more than 3 hours of the scheduled departure of the train from the journey commencing station provided that the ticket is surrendered upto the maximum time limits.
Refund Of Tickets Where Railway Administration Is Unable To Provide Accommodation: Full refund of fares shall be granted in case the railway administration is not able to provide accommodation for any reason whatsoever to passengers holding reserved tickets, provided such tickets are cancelled within three hours of the actual departure of the trains.
In case a train is cancelled due to accidents, breaches or floods, the full refund of fare is granted within three days excluding the scheduled day of departure of the train.
Refund In Case Of Failure Of Air-Conditioning Equipment: When the air-conditioning has not worked for a portion of the journey, the ref und for such portion of the journey is granted at the destination of the train on production of a certificate of the conductor /guard, if the ticket is presented within twenty hours of the arrival of the train.
Refund In Case Passengers Are Made To Travel In A Lower Class For Want Of Accommodation: If a ticket holder of higher class is made to travel in a lower class for want of accommodation in the class for which the ticket was issued, refund of difference between the fare paid and fare payable shall be granted at the destination station or the originating station as the case may be. The refund at the destination shall be granted only on the production of a certificate from the conductor/.guard/TTE and the ticket is presented within 2days of the date of issue of the certificate (excluding date of issue) of the arrival of the train at your destination To claim this refund passenger will have to submit ticket along with the certificate issued by the Traveling Ticket Examiner..
Refund on Lost/ Misplaced Tickets: No refund is permissible against lost/misplaced tickets. However passenger will be allowed to travel on the reservation already made on confirmed one or RAC .If the loss of confirmed/RAC ticket is reported before the preparation of the reservation chart, duplicate ticket will be issued on the collection of the clerkage charge per passenger. If the loss of confirmed/RAC ticket is reported after the preparation of the reservation chart, duplicate ticket will be issued on the collection of the 50% of the fare. No duplicate ticket will be issued after the preparation of reservation chart in case of RAC ticket. Loss of tickets is reported to railways immediately to prevent fraudulent refunds on lost tickets.
Refund On Tickets Purchased On Credit Card: Tickets purchased on credit cards can be cancelled and Credit Slip obtained only at such Railway Stations where Credit Card counters exist.
If you need to cancel your tickets at other stations, where such counters are not available, please cancel your reservation and obtain a Ticket Deposit Receipt. You can then apply to Chief Commercial Manager (Refunds) of the zone, to which the Ticket Deposit Receipt - issuing station belongs. Popular Destinations India, Weekend breaks